Home / FAQ
Frequently asked questions
There are many questions around PayPal, AUP and damages. We covered a lot of them here to give you help.
Is it illegal what PayPal does?
You should all know the difference between what is legal and illegal. The PayPal agreement and AUP charges by themselves are legal, but the way PayPal charges sellers AUP damages is not, because they debit random arbitrary amounts to empty the balance to zero.
They are enforcing this in a way that breaches their own user agreement, which estimated damage costs at $2,500 USD per violation and not per transaction. The general legal concept involved is liquidated damages.
Are you a lawyer or an agency? How does AUPdamages.com earn money?
No, we are not a lawyer or an agency. We also do not work with PayPal. We also do not earn money with our services here. The main goal of this site is to help people getting funds back that PayPal probably took from you.
How can I get my money back?
We help you to get your funds back if PayPal took them with the AUP violation message: PayPal’s damages caused by Acceptable Use Policy violation. Select the entity that holds your money to see the steps that applied: United States, Europe, Singapore or local entities.
What does it mean: PayPal’s damages caused by Acceptable Use Policy violation?
PayPal takes $2,500 for each violation or transaction, if they limited you for 180 days. If you have seen this message, PayPal took your credit balance. There are routes to get it back.
What is AUP?
The PayPal AUP is the PayPal Acceptable Use Policy. Its own header reads:
You are independently responsible for complying with all applicable laws in all of your actions related to your use of PayPal’s services, regardless of the purpose of the use. In addition, you must adhere to the terms of this Acceptable Use Policy. Violation of this Acceptable Use Policy constitutes a violation of your PayPal User Agreement and may subject you to damages, including liquidated damages of $2500.00 U.S. dollars per violation, which may be debited directly from your PayPal account(s) as outlined in the User Agreement.
The clause is set out in the Restricted Activities, Holds and Liquidated Damages section of the PayPal User Agreement.
Did not find your answer?
Join the community Discord server to talk to other people who went through the same thing.